Okay calculator, Service isnt good
by Anonymous from Cleveland, Ohioon Jan 25, 2022

I am writing this before I have to potentially pay more than what I anticipated. I reached out to a rep of the company right before the end of my rental saying I wanted to keep the calculator and was willing to pay. Despite making myself clear in the beginning I was still being charged for monthly rentals even though I said I wanted rentals to be removed, but monthly bills kept accumulating without my knowledge because I updated my debit card after I thought the rep put in place that the calculator would no longer be rented out. I had a lengthy back and forth with the rep and they showed no empathy or couldn't apologize for the inconvenience taking place. Companies will do everything they can to get all their money but refuse to take accountability for something that could have been prevented had they just done their job and not wait around. Very disappointed in the service here, I will never rent from this company or recommend anyone else to even do business with this company ever again. I sense lack of care or lenience at all at the end of it all. The representative I spoke to was fairly rude and just stated what I need to do without saying please or nothing, very disappointed at the service. Had they just charged my card from the getgo I wouldn't have to go through this. Just get a calculator from amazon or something you'd better off, save yourself the harassment and headache trying to reason with these people.

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