FAQ

Frequently Asked Questions
Updated July 4th, 2020

Q) What are my options for renting a calculator?
Rent for a semester or school year. Semester terms are four months from date of rental plus any extra days until the end of that fourth month (Example 1: You order your calculator on August 10th, we must receive your calculator on or before December 31st to avoid further monthly charges starting on the 1st of the following month. Example 2: You order your calculator on January 25th, we must receive your calculator on or before May 31st to avoid further monthly charges starting on the 1st of the following month). School year terms are 9 months from date of rental plus any extra days until the end of that tenth month (Example: You order your calculator on September 15th, we must receive your calculator on or before May 31st to avoid further monthly charges starting on the 1st of the following month). You can still keep the calculator longer, you'll just continue to pay a discounted rate until the calculator is received or the replacement fee is paid.


Q) I hear you have the longest rental terms?
That’s true, no other company offers rentals as long as we do. We want you to be able to focus on your final without having to worry about getting the calculator back on time. We also don’t want you worrying about paying for an extra month just to use it a few days longer. Focus on your test and mail it back afterwards. As long as we get it by the end of the month we’re good.


Q) Do you have a deposit?
NO! Plus we're the only ones to give you free 1st class shipping to you, free return shipping back to us, no sales tax, and the longest rental terms overall. We can't be beat!


Q) What if I only need it for a month or two? Like for summer school?
No problem. Select the semester rental and complete your order as normal. Upon your return of the calculator you'll receive a refund based on the date of the rental and the date of its delivery to our mailbox based on the tracking information, including your deposit back. (Example: You order your calculator on August 15th, we must receive your calculator before October 15th to get the 2 month refund amount).

Length of rental 1 month 2 months 3 months
Refund amount      $20         $13          $5

Q) Is this site safe?
We use the latest encryption to meet industry standard PCI compliance. What that means is we follow the same guidelines as all leading online merchants. We've been in business since 2009 and you can review tons of great feedback from previous customers by clicking the Testimonials link at the top.


Q) Who are you guys?
We’re a family run business started by Francis (Mr. Graphtor) in 2009. There’s Mrs. Graphtor, Grandpa Graphtor, Grandma Graphtor, and Graphtor Jr (but he mostly just expects dada Graphtor to play with him). Grandpa and Grandma Graphtor process the orders, ship them out, and clean the calculators when they're returned (so don’t make a mess with your calculator or you’ll make Grandma Graphtor sad). Mr. Graphtor handles everything else (yay me).


Q) I'm done using the calculator, what now?
When you are ready to return the calculator, follow these steps:
1. Confirm the calculator is in the same condition as it was shipped to you and that it has both the slide cover & battery cover.
2. Go to My Account, log in, click on “Order History”, then click on “download” for the appropriate order, and print your prepaid shipping label.
3. Attach the shipping label to the padded envelope provided by us for shipping the calculator. If the padded envelope is missing, one can be purchased at the post office for less than $2.00. Do not use a box or Priority Mail envelope.
4. Put the calculator into the envelope and seal the envelope.
5. Drop the envelope in a blue USPS mailing bin at your local post office. You're done!

Q) How do I know when to return the calculator?
We know things get forgotten near the end of classes. That’s why we provide three ways of knowing when to return your rental. First, we send an email two weeks before the calculator is due back. This includes a suggested “mail by” date to ensure delivery before the first monthly charge. It’ll also let you know about a discounted extension fee if you need it another semester. Second, we also send you a text message the same day as the email. Third, log into your account, you’ll see the date you rented, the due date, and the new due date if you decide to extend the rental. 

Q) Is shipping included?
You have three options for shipping the calculator to you:
First Class mail: FREE
Priority Mail: $3.50
Express Mail: $21.00


We pay for return shipping via USPS First class mail. Please only use a padded size zero envelope. Boxes or priority shipping will most likely have the calculator sent back to you for additional postage. If you choose to return the calculator to us other than by the USPS prepaid shipping label provided, you are responsible for those shipping costs and are also required to use tracking on the package.

Q) When do you ship?
Orders placed before 2:00pm Arizona time are shipped same day, Monday-Friday. Arizona doesn't observe daylight savings. What this means is during winter months we are 2 hours behind Eastern and during the summer we are 3 hours behind Eastern.

Q) How long till I get my calculator?
First-Class Mail – Approx. 4-7 business days.
Priority Mail – Approx. 2-3 business days.
Express-Mail - next day or 2nd day. (In most cases.)


To check the estimated arrival time of Express-Mail packages, click here. Our zip code is 85048. Next day is available if you are in a major metropolitan area, the further away you are from one the longer it will take. In rare cases USPS will not deliver on a Saturday and will push Express delivery to Monday depending on your location.

Q) I need to keep the calculator longer, what do I do?
Just hold on to it. Your credit card will be billed the monthly rate on the 1st of the following month after your initial rental term. (Example: You order on August 15th, you’ll be billed on the 1st of each month starting in January until the calculator is received back before the next monthly charge).


If you know you'll need the calculator another semester (about five months) and just want to get the payment out of the way instead of paying monthly (plus save a little cash), then please log into your account and you'll see the option to extend your rental. Please do this before the end of your four month contract or you'll pay the monthly fee.

Q) I need to change calculators. What do I do?
Order a different model from what your teacher requires? No problem. Email us your order number or name on the account and which model you need to switch to. As long as it’s in stock we’ll ship out the calculator after the shipping charges are paid. Shipping charges are reflected above in “Is shipping included?”

Q) Can I cancel an order?
You may cancel an order only as set forth in the Terms of Service. Contact us immediately to cancel your order. You may cancel an order provided that your order has not already been shipped. In the event that an order has already shipped, do not open the package when you receive it. Instead, write "Refused, Return to Sender" by the label and send it back through USPS mail. You agree that the refund will be the full amount charged minus our actual shipping costs (yes, free shipping costs us money). You will need to send back the package within two days of delivery to you otherwise you'll be charged for a month of rental and your refund will be lower. If the package has been opened, download your return label and mail the calculator back. Your refund will depend on the length of time from the order date to the date we receive the calculator back. Please refer to the refund schedule shown in the question above: What if I only need it for a month or two? The calculator will need to be received before any adjustments in billing will be made.


Q) I cancelled/dropped my class, do I have to pay for the rest of my contract?
You can return the calculator at anytime. If the package is still in the mail, contact us immediately to cancel your order. Do not open the package when you receive it. Instead, write "Refused, Return to Sender" by the label and send it back through USPS mail. You agree that the refund will be the full amount charged minus our actual shipping costs (yes, free shipping costs us money). You will need to send back the package within two days of delivery to you otherwise you'll be charged for a month of rental and your refund will be lower. If the package has been opened, download your return label and mail the calculator back. Your refund will depend on the length of time from the order date to the date we receive the calculator back. Please refer to the refund schedule shown in the question above: What if I only need it for a month or two? The calculator will need to be received before any adjustments in billing will be made.


Q) I'm a teacher at a school and need to rent in bulk. Can I do that?
We sure do and have helped several schools over the years. Please contact us directly through the "Leave Us a Message" button to the bottom right of this page and let us know of the dates needed and quantity desired and we'll go from there. Please enter a school email address for us to reply to.


Q) When can I expect a response to my e-mail?
Generally, we try to respond to e-mails within 24 hours. However, there are times when we receive a high volume of e-mails and responses may take longer.


Q) I lost/damaged the slide cover/battery cover, what happens now?
Send the calculator back to us with the damaged items using the prepaid shipping label. Upon receipt, we will test the calculator and record the condition. At that time, we will determine if any replacement fees (at our sole discretion) will be charged to your card and notify you in writing if any fees are charged. Replacement slide covers are $12 and battery covers are $9.


Q) I lost/damaged my calculator, what is the cost and can I get another?
We understand that things happen, calculators get dropped, misplaced, or sometimes stolen. Please notify us immediately and we can ship out a replacement calculator if you still need one for the rest of your subscription term. The replacement calculator will be shipped after your credit/debit card on file is charged the replacement rate for your model number located below. Please return the damaged unit to us using the prepaid shipping label at My Account so that we can determine if they can be salvaged. We may cancel your account for excessive lost/damaged calculators. The deposit fee can be applied to this, only if you do not need a replacement sent to you, and you'll be charged the difference.

Calculator Replacement Fee:
Any model - $75

Q) What if I forget to update my credit/debit card and/or billing address?
You are responsible to keep your credit/debit card and billing information current at all times. This includes having the necessary funds or credit available to cover the monthly charge to your card. If a payment cannot be charged for whatever reason and it is not paid within 31 days, a late fee of $10 will be added for each month fees are due. After 31 days from the first failed charge attempt, any fees that remain unpaid may be forwarded to a collection agency at that time (including a calculator replacement fee) and will also be subject to an additional collection agency fee of 25%. Customers account will be cancelled and prevented from renting in the future even after all fees and collection agency fees are paid. While accounts are in collections, they will still be charged the regular monthly fee and $10 late charge on the same date as the subscription began each month.


If an overdue account is assigned for collection, you agree to pay all reasonable collection costs, attorney fees, and court costs incurred. It is further agreed that all overdue accounts shall bear interest at the maximum rate allowed by law.

 

Q) What is the answer to the ultimate question of life, the universe, and everything?
42


Q) Anything else I should know?
All our graphing calculators go through testing and cleaning before making it to the shelves. All graphing calculators available for rent here are property of Graphtor LLC. Graphtor LLC does not represent, is not affiliated with and is not sponsored by Texas Instruments Inc. TI logos and TI product names are unique registered trademarks of Texas Instruments Inc.

 

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